This is the Privacy Policy of CTR Plumbing & Heating (“we”, “our”, or “us”). A reference to “you” or “your” refers to anyone using our website or contacting us via our services.

We are committed to protecting your privacy. This Privacy Policy (the “Policy”) explains how and why we collect, use, and store information about you when you use our website or contact us through our forms. By using this website or our services, you consent to the processing of your information as described below.

When you contact us via our website forms — either the Enquiry Form or Request a Call Back Form — we may collect the following personal data:

• Name
• Phone number
• Email address
• Service you are enquiring about
• Message

We may also collect basic technical information such as your IP address and browser type to help maintain security and performance.

We only collect the personal data necessary to respond to your enquiry and provide our services. Specifically, we use your data to:

• Respond to your enquiry or call back request
• Provide the services you have requested
• Ensure our website operates securely and efficiently

We do not use your personal information for marketing purposes or share it with third parties, except where required by law.

We take the security of your information seriously and have measures in place to protect it. Only authorised personnel (the owner and designated staff) have access to the data.

Please note that submitting information over the internet is never completely secure. We cannot guarantee the security of information transmitted via the website, and any such submission is made at your own risk.

To help protect your information, we recommend closing your browser after submitting any form.

You have the right to:

• Request access to the personal data we hold about you
• Ask us to correct any inaccuracies in your information
• Request that we stop processing your personal data

Under UK GDPR, you are entitled to request a copy of the personal information we hold about you. Requests can be sent to info@ctrplumbingandheating.co.uk

We will provide this information free of charge. In rare cases where a request is manifestly unfounded, excessive, or would require disproportionate effort, we may charge a reasonable fee or limit the request. In such cases, we will explain our reasons to you.

We use Google Analytics to understand how visitors interact with our website. This helps us improve the site’s performance and usability.

Analytics cookies are enabled by default, but you can choose to disable them via the cookie banner settings.

We use a cookie banner powered by the GDPR Cookie Compliance plugin by Moove Agency.

• Necessary cookies: Always enabled; required for the site to function and cannot be disabled
• Analytics cookies: Enabled by default; you may toggle them off via the cookie banner

No other cookies are used. For more details, please see our Cookie Policy

If you have any questions about this Privacy Policy or want to exercise your data rights, please contact us:

Call: 01782 919525

Email: info@ctrplumbingandheatingstoke.co.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check back periodically to stay informed.

Last updated: February 2026.