This is the Privacy Policy of CTR Plumbing & Heating. In this document, we, our, or us refers to CTR Plumbing & Heating. A reference to you or your is a reference to a user of our website or anyone who contacts us directly by phone, email, or other means.

We are committed to protecting your privacy. This Privacy Policy (referred to as the Policy) explains how, and for what purposes, we collect and use the personal information you provide to us. Please read this Policy carefully. By using our website or contacting us by phone, you agree and consent to the collection, use, and processing of your data as described below.

When you use our website — particularly when completing an online enquiry form — or when you contact us by phone, we may collect the following personal data:

• Full name
• Phone number
• Email address
• Postal address (if you choose to provide this in your enquiry message or during follow-up communication)
• Details relating to your plumbing or heating enquiry

We may also collect basic technical data such as your IP address and browser type for security and performance monitoring.

We only collect the personal data that is necessary to provide our services and respond to your enquiries. Specifically, we may use your data to:

• Respond to and manage your enquiry
• Provide you with quotes or information about our services
• Arrange appointments or service visits
• Maintain records of our communications with you
• Ensure our website operates securely and efficiently

We do not share, sell, or rent your personal data to third parties for marketing purposes. We will only share your data where it is necessary to carry out our services (for example, with a trusted supplier or subcontractor) or where required by law.

We store all submitted data securely using reputable hosting and security practices. However, please be aware:

The transmission of information over the internet is never completely secure. While we take all reasonable precautions, we cannot guarantee the security of information submitted via our website while it is in transit. Any such submission is made at your own risk.

To help protect your data, we recommend closing your browser and logging out of any services when you finish your session — especially on shared or public devices.

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct any inaccuracies in your information
• Request that we stop processing your personal data
• Request the deletion of your personal data (subject to legal and contractual obligations)

You can make a data request by contacting us at: info@ctrplumbingandheatingstoke.co.uk

We may charge a small administration fee of up to £10 to process your request.

If you have any questions or concerns about how we handle your personal data, or if you wish to make a data request, please contact us:

Call: 01782 919525

Email: info@ctrplumbingandheatingstoke.co.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking this page occasionally to stay informed about how we’re protecting your data.

Last updated: August 2025